Shipping & Deliveries

Last updated on September 23rd, 2018 at 01:02 am

Welcome to our shipping & Deliveries page! Find all the information you need to know about TPE Dolls delivery lead time, how to track your order, etc…

We additionally always remain at your disposal if you need any additional help.

TPE DOLLS - DELIVERY LEAD TIME

Please see every step of your order process as below. Please kindly note that above lead times are only estimates which may vary in case of unexpected and/or unforeseen event(s). For example, longer custom clearance time, logistic congestion, bad weather, etc…

1. YOU HAVE PLACED YOUR ORDER

Last updated on September 23rd, 2018 at 01:02 am

Congratulations! You have successfully placed your order. At reception we wait for 6-12 hours before forwarding it to production, in case you would like to modify details such as skin tone, body type, head, etc…or if you have simply changed your mind, and would like to cancel your order.

Shipping & Deliveries was last modified: September 23rd, 2018 by adminlovedoll

2. PRODUCTION STARTS (3-6 DAYS)

Last updated on September 23rd, 2018 at 01:02 am

Once we are sure that no modifications are needed on your order, we forward it to production. Please note that at this stage,  you cannot cancel your order anymore.

You can however, still bring minor modifications such as eye or nail color, hair or pubic hair style. You cannot change the head, body, skin tone, vagina type or feet type options anymore.

By default we only provide the latest generation skeleton to all of our customers (with the shoulders moving up & down). This skeleton takes longer to produce than the earlier generation one.

Want the old skeleton instead? You can tick the checkbox: “I want the old skeleton” at checkout for your order.

Please note that additional unexpected delays may occur on rare occasions, in case of congestion on production lines.

Shipping & Deliveries was last modified: September 23rd, 2018 by adminlovedoll

3. YOUR ORDER IS SENT TO YOU (6-10 DAYS)

Last updated on September 23rd, 2018 at 01:02 am

Once, production is over, your doll is packed and forwarded to our freight agent. At this stage, no modifications are possible on your order anymore.

Once we ship your order we will also email you your tracking code with further instruction. You can track your order in real-time, directly from your mobile device.

On average it takes 6-8 days for USA, Canada, and Australia and 8-10 days for Europe. Please note that additional unexpected delays may occur on rare occasions.

Shipping & Deliveries was last modified: September 23rd, 2018 by adminlovedoll

ACCESSORIES ONLY ORDERS – SHIPPING & DELIVERY

The above production delays can be slightly longer for accessories (1-2 days on average). Fine Love Dolls maintains stocks on detached parts and small accessories, but not on custom items such as penis insert add-on for example (too many size & color variations).

Depending on the complexity of your order, item grouping might take slightly longer than the above lead time.

We thank you for your patience and understanding. Please trust that we are going as fast as we can to bring you the best satisfaction as possible!

Please note that some accessories prices do not include shipping cost ($40). These shipping costs add up to your cart at checkout. Our TPE repair kit and our makeup kit, which both contain TPE glue and eyelash glue.

These items cannot be shipped alongside other regular orders due to product composition and air freight and safety regulations.

ORDER STATUS

We update orders status manually, just as we forward each and every order manually, once it has been translated into Chinese and formatted correctly.

If you have any particular modification and/or request, please mention it as a side note of your order at checkout. Do not simply advise us by email or on the chat.

Currently, our store has the following order status, which are visible on your end:

Pending payment

Last updated on September 23rd, 2018 at 01:02 am

Pending payment status is automatically set on unpaid orders, either because your Paypal or debit/credit balance is insufficient, or because your bank has set a threshold limit on your account for online purchases. Please contact us if you have any issues placing your order.

Shipping & Deliveries was last modified: September 23rd, 2018 by adminlovedoll

On hold

Last updated on September 23rd, 2018 at 01:02 am

This status is attributed to orders where “bank transfer” has been selected as a payment method. Please note that this method is not automatic. You will need to manually make a bank transfer to us.

Upon reception of your transfer, your order status will switch to “Processing“. This is because we produce our models on demand, depending on your own configuration and selection.

Incomplete orders that you add to cart, where the payment process is not complete. We will keep these orders in our records for 48 hours.

We will also notify you of the current pending status of your order. Passed this delay and/or without any reply for your side, we will remove these incomplete orders from our database.

If your order is flagged as suspicious by our security system, Fine Love Dolls reserves the right to temporarily switch a “Processing” order to “On hold” if further verification documents are required on your end.

Shipping & Deliveries was last modified: September 23rd, 2018 by adminlovedoll

Processing

Last updated on September 23rd, 2018 at 01:02 am

Once your payment has been successfully received, your order status will automatically be set to “Processing“.

Please note that this status will not change until reception of your order, and is independent from your tracking code and pictures, which we send to you manually separately  at reception from our forwarder (for your tracking code) and from production (for your order pictures)

Once your tracking code indicates that your order has been received, we usually wait for 1-2 week(s) before manually setting your order status to “Completed

Shipping & Deliveries was last modified: September 23rd, 2018 by adminlovedoll

Cancelled

Last updated on September 23rd, 2018 at 01:02 am

Cancelled status is automatically attributed to cancelled orders. Either by yourself or manually from our end, upon demand (if eligible)

Shipping & Deliveries was last modified: September 23rd, 2018 by adminlovedoll

Refunded

Last updated on September 23rd, 2018 at 01:02 am

Refunded status is manually attributed to cancelled orders that need a manual refund from our end.

Shipping & Deliveries was last modified: September 23rd, 2018 by adminlovedoll

Failed

Last updated on September 23rd, 2018 at 01:02 am

Failed status is automatically attributed to orders that could not be honored by our system. Please contact us if you are having issues placing an order, or try to select a different payment method, for more information about our available payment methods, please follow this link.

Shipping & Deliveries was last modified: September 23rd, 2018 by adminlovedoll

ORDER TRACKING

FINE LOVE DOLLS ORDER TRACKING


Can’t wait to receive your doll? Follow up on your order here by entering your shipment tracking code number which can be found under your account.

We work with Aftership ®, an award winning app available for both iOS and Android devices. Download the Aftership app on your smartphone and track your doll journey live. You can also receive notifications directly on your device at each stage. This application is free

NEW: Try AfterShip Facebook Bot and ask any information about your order directly from Messenger here.

 

 


EUROPEAN CUSTOMERS & UPS TRACKING:

We ship all of our orders to Europe duty paid. The process is longer than for North America because of slower custom clearance procedures (Average lead time: 15 days). We always use UPS for doll orders to Europe.

Upon reception of your tracking code by email, you can expect an average 10 days without any status update. Either on UPS website, or through our tracking page or app, and this is normal.

Once the package reaches UPS European sorting center, you will start receiving live updates. Notifications will then update at each stage, from the sorting facility to your doorstep.

Our theory is that unlike Fedex, UPS outsources part of its logistic operations to local players in some countries. This includes China, where national couriers champions such as S.F Express have the priority.

This makes the tracking of your package unclear on your end, until your doll reaches Europe.

Do not worry, your order is safe and on its way! If any issue was to arise, we would receive a notification on our end anyway. If you do not live in Europe or if your order does not include a doll, the above does not impact you.

You can expect tracking visibility on your package from China to your doorstep. We sincerely apologize (on behalf of UPS…) for this inconvenience, and thank you for your understanding.

ONLINE SIGNATURE FOR DELIVERY

Because of the high value of the items that we ship, we require a signature at reception of your order.

If you are not often at home and do not want to reschedule a delivery for your package, please see below instructions:

FEDEX ORDERS

Last updated on September 23rd, 2018 at 01:02 am

At reception of your tracking code by email, we will specify which carrier is being appointed for your order. If it is Fedex (most orders to USA), you have the option to signup for free to FedEx Delivery Manager by clicking on this link.

Once signed up, you can login to your FedEx Delivery Manager dashboard, and directly sign and authorize delivery online for your package, and avoid having to schedule a redelivery, if you are not at home.

Shipping & Deliveries was last modified: September 23rd, 2018 by adminlovedoll

UPS ORDERS

Last updated on September 23rd, 2018 at 01:02 am

At reception of your tracking code by email, we will specify which carrier is being appointed for your order. If it is UPS (most orders to Europe), you have the option to signup for free to UPS My Choice by clicking on this link.

Once signed up, you can login to your UPS My Choice dashboard. Unlike Fedex and DHL, UPS does not allow you to sign & authorize deliveries online for valuable items. You can however:

Setup delivery alerts, authorize shipment release or hold for will call (at UPS Customer Center), leave it with a neighbor or reroute delivery to a nearby UPS Access Point.

Shipping & Deliveries was last modified: September 23rd, 2018 by adminlovedoll

DHL ORDERS

Last updated on September 23rd, 2018 at 01:02 am

At reception of your tracking code by email, we will specify which carrier is being appointed for your order. If it is DHL (usually for smaller orders, such as accessories), you have the option to signup for free to DHL On Demand Delivery by clicking on this link.

Once you fill your waybill number, you can login to your DHL On Demand Delivery dashboard. As a result you can directly sign and authorize delivery online for your package.

This will avoid having to schedule a redelivery if you are not at home.

Shipping & Deliveries was last modified: September 23rd, 2018 by adminlovedoll

SHIPPING INFORMATION

Fraud prevention rules allow us to only authorize shipping & deliveries to a verified billing address. The only exception is if you want your doll delivery to a FedEx/DHL/UPS Office for discretion.

WARNING: If you select this option, carriers will only store your package for 5 business days. After this delay the carrier will be return the package to us, and additional penalty fees will apply.

Please notify us in advance and fill out the separate shipping location as your shipping address when you checkout.

We ship your doll via DHL, UPS or FedEx at our discretion. Customs Agents may open your dolls box for inspection during transport.

We deliver your doll directly to your doorstep or at nearby drop-off location, if you specify so. All orders have discreet packaging (plain brown box).

We require a signature at delivery unless you have specify otherwise. By ticking the checkbox at checkout “Signature not required at delivery”.

Please only select this option if you have a safe place for the carrier to store your package. For example, a patio or back garden.

Please note that if you select this option, we are not responsible if someone steals your package. In case of any doubt, you can also leave us a note to hold the order for pickup instead.

TPE DOLLS - AUTHORIZED COUNTRIES

Due to import laws, we cannot ship to the following countries:

Afghanistan, Bahrain, Central African Republic, Chad, Cocos (Keeling Islands), Comoros, Djibouti, Egypt, Gambia, Guinea, Haiti, India, Iran, Iraq, Jordan, Kuwait, Kyrgyzstan, Lebanon, Liberia, Libya, Maldives, Mali, Mauritania, Mozambique, Niger, North Korea, Oman, Pakistan, Palestinian Territory, Paraguay, Senegal, Somalia, South Sudan, Sudan, Syria, Tajikistan, Tunisia, Turkmenistan, Uganda, United Emirates (except Dubai only), Uzbekistan, Western Sahara, Yemen.

Customers from South American countries (except Chile) should contact us before placing an order. It most cases it is necessary for the customers from South America to custom clear their package at reception. You can also check our interactive map below:

TPE DOLLS - FREE SHIPPING DESTINATIONS

We provide free shipping worldwide and we ship our dolls duty paid to USA and Europe. Please make sure that sex dolls are allowed in your country of reception before placing your order (See “Authorized Countries” tab above & map below for more information).

For Canada, Norway & United Kingdom additional duty taxes (±5-10%) may apply on occasional cases. We can help you lower it to a few tenth of dollars, just contact us before reception.

Please note that additional fees might apply for remote and logistically difficult to access areas. Before proceeding with your purchase, if you already experimented difficulties to receive goods to your address from main carriers, please contact us for a confirmation before placing your order.

Our dolls weight between 20 KG to 60 KG (44-132 LBS). Logistic costs can quickly escalate for places requiring several transfers at different location spots. (For example Reunion island)

TPE DOLLS - IMPORT DUTIES & TAXES

We ship our dolls duty paid. No import taxes, VAT or any additional fees will apply if you are in Europe or USA. The prices that we list on our store are the prices you pay.

PLEASE NOTE: Duty paid is only available for full dolls and do not apply to single heads for Europe. If you order a single head only from us, additional taxes may apply.

OTHER COUNTRIES (EX. USA & E.U): We try to ship your package duty paid, but additional taxes may apply. For example United Kingdom, Norway, South Korea, Canada or Latin American Countries.

Feel free to contact us for more information about a location in particular.

QUALITY GUARANTEE

Fine Love Dolls stands behind the quality of its sex dolls & accessories and we sell with a 100% quality guarantee.

We solely distribute products from trusted suppliers, who also strictly follow European Union and North American safety & hygiene regulations. All of our dolls are compliant and phthalates free.

All of our models, upon manufacturing completion, go through a strict quality control process and stress test. Any model which fails any of these 2 test(s) will not pass the test.

As a result we manufacture from scratch models that have failed quality tests (delaying your order of 1-2 business day)

The models advertised on our website are the exact dolls you will be getting. Our dolls are customizable and the only limit is your creativity! You can customize any details, and beat us with even more realistic pictures than ours!

Fine Love Dolls is a Hong Kong and Chinese registered distributor. We operate directly with the original equipment manufacturers. Fine Love Dolls only sells authentic models from authentic brands.

What you see on our website is exactly what you will get. We only use contractual photographs of the models displayed on our store.

If you receive the wrong item, a wrong configuration (wig/eye for example) or if your item is damaged when it arrives, please contact us immediately upon reception of your order.

TPE DOLLS - RETURNS POLICY

Your doll is a custom product, with the specific options that you have chosen. As a result once production starts, you may not cancel your ongoing order, unless valable reason.

We only grant returns if the item you receive is incorrect, or if you receive a defective item. Fine Love Dolls reserves the right to try to resell the doll first, assuming it has not been used*

*By “reselling” these dolls, we mean as second hand models on doll forums only, not on our shop! Buyers are aware that it is a (cheaper) 2nd hand model. You will NOT receive an already used doll if you order from our shop).

By defective product, we do not mean small divots or minor scratches. These occasional minor damages could happen on very rare cases, after quality inspection and during transport.

If your package arrived damaged, please take pictures before opening it. If you notice any mistake with your order, please contact us right away!

WARNING: Sex toy laws dictate that we cannot accept return of a doll that has been used. Please note that you use your doll, returning it for any reason is no longer possible.

A returned doll will undergo oral, vaginal and anal inspection and testing for sexual fluids. If you return a doll which tests positive for sexual fluids, we will destroy it. You additionally will NOT receive a refund.

Unfortunately, Items with damages because of improper use are not eligible for return or refund. This is regardless of the duration of time you use the doll for.

Sex dolls are not indestructible, please use and handle your doll with care are and common sense. For more information about TPE dolls care and maintenance please follow this link.

Customer satisfaction is very important to us. If you have any problem with your order, please contact us. We will do our best to fix the issue immediately.

CHINESE NATIONAL HOLIDAYS & DELAYS

Delivery delays are not frequent, however we strongly advise you to avoid placing your order before or after the following dates:

Chinese New Year (From 02/15/2018 to 02/21/2018)

Last updated on September 23rd, 2018 at 01:02 am

This is the same Western Christmas + New year, except that most Chinese forwarders, manufacturers and companies are closed for 15-20 days. Any orders placed between these dates will have longer than usual processing lead times.

Shipping & Deliveries was last modified: September 23rd, 2018 by adminlovedoll

Middle-Autumn Festival (From 09/24/2018 to 09/27/2018)

Last updated on September 23rd, 2018 at 01:02 am

This is another nation wide public holidays, you can expect logistics to be slow within these dates

Shipping & Deliveries was last modified: September 23rd, 2018 by adminlovedoll

Golden Week (From 10/01/2018 to 10/08/2018)

Last updated on September 23rd, 2018 at 01:02 am

Nationwide public holidays, no companies will work this week.

Shipping & Deliveries was last modified: September 23rd, 2018 by adminlovedoll

China Black Friday (From 2018/11/08 to 2018/11/12)

Last updated on September 23rd, 2018 at 01:02 am

Just look at Alibaba’s statistics on this day. Expect all Chinese channels to be congested for a week because of the surge in volumes to be exported from China.

Shipping & Deliveries was last modified: September 23rd, 2018 by adminlovedoll

TPE DOLLS REVIEWS

Your feedback is really important to us ! Feel free to leave us a review at your convenience at reception of your item ! Thank you for your time

DELIVERIES & TAXES MAP

DELIVERY TO YOUR DOORSTEP FROM TRUSTED FORWARDERS

 Only internationally recognized top carriers handle your package from the factory to your doorstep, to ensure your doll travels safely!

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Shipping & Deliveries was last modified: September 23rd, 2018 by adminlovedoll