Shipping & Deliveries

Last updated on May 1st, 2018 at 01:08 pm

Please see every step of your order process as below. Please kindly note that given time spans are only estimates and may vary in case of unexpected and/or unforseen event(s) such as longer custom clearance time, logistic congestion, bad weather, etc…

1. YOU HAVE PLACED YOUR ORDER

Last updated on May 1st, 2018 at 01:08 pm

Congratulations! You have successfully placed your order. At reception we wait for 6-12 hours before forwarding it to production, in case you would like to modify details such as skin tone, body type, head, etc…or if you have simply changed your mind, and would like to cancel your order.

Shipping & Deliveries was last modified: May 1st, 2018 by adminlovedoll

2. PRODUCTION STARTS (3-6 DAYS)

Last updated on May 1st, 2018 at 01:08 pm

Once we are sure that no modifications are needed on your order, we forward it to production. Please note that once this stage has started,  you cannot cancel your order anymore and you can only bring minor modifications such as eye or nail color, hair or pubic hair style. You cannot change head, body, skin tone, vagina type or feet type anymore.

By default we only provide the latest generation skeleton to all of our customers (with the shoulders moving up & down). This skeleton takes longer to produce than the earlier generation one.

If you would like to speed up this process, you can tick the checkbox “I want the old skeleton” at checkout of your order.

Please note that additional unexpected delays may occur on rare occasions, in case of congestion on production lines.

Shipping & Deliveries was last modified: May 1st, 2018 by adminlovedoll

3. YOUR ORDER IS SENT TO YOU (6-10 DAYS)

Last updated on May 1st, 2018 at 01:08 pm

Once, production is over, your doll is packed and forwarded to our freight agent. At this stage, no modifications are possible on your order anymore.

We will email you your tracking code with further instruction at reception, so you can track your order in real-time, directly from your mobile device.

On average it takes 6-8 days for USA, Canada, and Australia and 8-10 days for Europe. Please note that additional unexpected delays may occur on rare occasions.

Shipping & Deliveries was last modified: May 1st, 2018 by adminlovedoll

Can’t wait to receive your doll? Follow up on your order here by entering your shipment tracking code number which can be found under your account.

We work with Aftership ®, an award winning app available for both iOS and Android devices. Download the “Aftership” app now on your smartphone, track your doll journey live and receive notifications directly on your device at each stage. Try it, it’s free!

 

Fraud prevention rules allow us to only authorize shipping & deliveries to a verified billing address. The only exception is if you want the doll to be delivered to a FedEx/DHL/UPS Office for your discretion. Please notify us in advance and fill out the separate shipping location as your shipping address when you checkout.

Your doll is delivered in a large unmarked box via DHL, UPS or FedEx at our discretion. Customs Agents may open your dolls box for inspection during transport.

Your doll will be delivered directly to your doorstep or at the indicated nearby drop-off location discreetly packaged in a blank box. A signature is required for delivery, unless you have specified otherwise, by ticking the checkbox at checkout “Signature not required at delivery” Please note that you should only select this option if you have a safe patio or back garden where your package can safely be store by the carrier until your return. Please note that if you select this option, Fine Love Dolls will NOT be held responsible if your package get stolen while you are not home. In case of any doubt, simply leave us a note to hold the order for pickup instead.

Due to import laws, we cannot ship to the following countries:

Afghanistan, Bahrain, Central African Republic, Chad, Cocos (Keeling Islands), Comoros, Djibouti, Egypt, Gambia, Guinea, Haiti, India, Iran, Iraq, Jordan, Kuwait, Kyrgyzstan, Lebanon, Liberia, Libya, Maldives, Mali, Mauritania, Mozambique, Niger, North Korea, Oman, Pakistan, Palestinian Territory, Paraguay, Senegal, Somalia, South Sudan, Sudan, Syria, Tajikistan, Tunisia, Turkmenistan, Uganda, United Emirates (except Dubai only), Uzbekistan, Western Sahara, Yemen.

Customers from South American countries (except Chile) should contact us before placing an order. It most cases it is necessary for the customers from South America to custom clear their package at reception. You can also check our interactive map below:

We provide free shipping to USA and Europe. Please make sure that sex dolls are allowed in your country before placing your order (See “Authorized Countries” tab above for more information).

Please note that for countries such as Canada and Norway, additional duty taxes (±5-10%) might be asked on occasional basis.

Please note that additional fees might apply for remote and logistically difficult to access areas. Before proceeding with your purchase, if you have in the past, experimented difficulties to receive goods to your address from main carriers (such as DHL, FedEx, etc…) Please contact us for a confirmation before placing your order.

Our dolls weight between 20 KG to 60 KG (44-132 LBS), and logistic costs can quickly escalate to a price higher than the doll itself, for places that require several transfers at different location spots. (For example Reunion island).

Our dolls are shipped duty paid meaning that no import taxes, VAT or any additional fees will be asked to you, if you are located in Europe or USA. The prices listed on our store are the prices you pay.

PLEASE NOTE: Duty paid is only available for full dolls and do not apply to single heads for Europe. If you order a single head only from us, additional taxes may be asked by customs.

For countries located outside of US, or UE, we try most of the time to ship duty paid, but additional taxes may apply (for example Norway, South Korea, Canada or Latin American Countries) Feel free to contact us for more information about a location in particular.

Fine Love Dolls stands behind the quality of its sexdolls & accessories and we sell with a 100% quality guarantee.

The models advertised on our website are the exact dolls you will be getting. Our dolls are customizable and the only limit is your creativity! You can enhance her makeup, customize any small details you would have in mind, and beat us with even more realistic pictures than the ones we already have!

Fine Love Dolls is a Chinese registered distributor operating directly with the manufacturers of the brands that we sell. What you see on our website is exactly what you will get. Beware of numerous scam websites maliciously using our pictures to advertise fake products. More information can be found here.

If you receive the wrong item, a wrong configuration (wig/eye for example) or if your item is defective when it arrives, please contact us immediately upon reception of your order.

Your doll is custom made just for you at our factory, with the specific doll options that you have chosen. Because your sex doll is a custom product created just for you, once production of your doll has begun your order may not be cancelled for unless valable reason.

Returns are granted only if you have received an incorrect item due to our error, or you if you have received defective item. (standard production and shipping times apply). Fine Love Dolls reserves the right to try to resell the doll first, assuming it has not been used*

*By “reselling” these dolls, we mean as second hand models on doll forums only, not on our shop! Buyers are aware that it is a (cheaper) 2nd hand model. You will NOT receive an already used doll if you order from our shop).

By defective product, we do not mean small divots, scratches on the doll that could have happened on very rare cases after quality inspection and during transport. If your package arrived damaged, please take pictures before opening it. So that we can claim back transportation fees and compensate you accordingly. TPE Dolls are very easy to fix, and we will send you what is needed to fix such damages invisibly.

If you ever receive the wrong wig or eye color by mistake with your order, please contact us so that we can send you the correct item(s) right away!

WARNING: Sex toy laws dictate that we cannot accept return of a doll that has been used. So please note that as soon as you have sex with the doll, returning her for any reason is no longer possible. A returned doll will undergo oral, vaginal and anal inspection and testing for sexual fluids. If you have returned a doll which tests positive for sexual fluids, the doll will be destroyed and you will NOT receive a refund.

Unfortunately, Items that are damaged through improper use are not eligible for return or refund , regardless of the duration of time the product was used for. Sex dolls are not indestructible. Care and common sense must be exercised during use and handling. For more information about TPE dolls care and maintenance please follow this link.

Customer satisfaction is very important to us. If you have any problem with your order, please contact us and we will do our best to fix the issue immediately.

Delivery delays are not frequent, however we strongly advise you to avoid placing your order before or after the following dates:

Chinese New Year (From 02/15/2018 to 02/21/2018)

Last updated on May 1st, 2018 at 01:08 pm

This is the same Western Christmas + New year, except that most Chinese forwarders, manufacturers and companies are closed for 15-20 days. Any ecommerce orders placed between these dates will take longer than usual to be processed.

Shipping & Deliveries was last modified: May 1st, 2018 by adminlovedoll

Middle-Autumn Festival (From 09/24/2018 to 09/27/2018)

Last updated on May 1st, 2018 at 01:08 pm

This is another nation wide public holidays, you can expect logistics to be slow within these dates

Shipping & Deliveries was last modified: May 1st, 2018 by adminlovedoll

Golden Week (From 10/01/2018 to 10/08/2018)

Last updated on May 1st, 2018 at 01:08 pm

Nationwide public holidays, no companies will work this week.

Shipping & Deliveries was last modified: May 1st, 2018 by adminlovedoll

China Black Friday (From 2018/11/08 to 2018/11/12)

Last updated on May 1st, 2018 at 01:08 pm

Just look at Alibaba’s statistics on this day. Expect all Chinese channels to be congested for a week because of the surge in volumes to be exported from China.

Shipping & Deliveries was last modified: May 1st, 2018 by adminlovedoll

Your feedback is really important to us ! Feel free to leave us a review at your convenience at reception of your item ! Thank you for your time

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Shipping & Deliveries was last modified: May 1st, 2018 by adminlovedoll