Terms & Conditions

Last updated on April 20th, 2018 at 11:06 am

Any order placed on www.finelovedolls.com implies acceptance of the following terms and conditions:

You can purchase our dolls via our website at: www.finelovedolls.com. Your order is taken into account and processed upon reception of your payment.

The prices in our store are valid at the time of consultation by the customer. Prices charged are those in effect at time of order. They are expressed in U.S Dollars (USD), including any customs taxes payable via this procedure*

Prices of our database are guaranteed except entry errors.

*Is your destination eligible? Check this page.

If you are making a purchase in a currency different than U.S Dollars (USD), please note that the exchange rate applied by PayPal and/or other payment processors at the moment of your purchase might vary from the our exchange rate. Prices on our store are converted in other currencies in real time via an API. We pull data directly from openexchangerates.org which is based on market free exchange rate. Banks and other financial institutions usually use a preferential exchange rate, that is slightly higher than the market rate.

You can either proceed with your purchase:
1) By credit card via PayPal Standard ®

2) By PayPal Express Checkout ® or with your PayPal ® account.

3) By AliPay ® using your Chinese credit card

4) With Amazon Pay ®

5) With Apple Pay ® on your iOS/OSX device

6) With Bitcoin via BitPay ® platform

7) By bank transfer for all countries (your order will only be processed at reception of your payment)

8) With the following cryptocurrencies: Litecoin, Dash, and Bitcoin Cash.

For more information about our accepted payment methods, visit this page.

If you choose to purchase your product by credit card, you will be prompted to enter your payment information on the secure payment service PayPal.

You can always check the validity of the SSL certificate used by controlling the start of the URL of the payment page (should begin with “https: //”) and double-clicking the “padlock” symbol that appears at the bottom of your browser window.

Payments by credit card might require additional identity confirmation prior to acceptance of the payment by our order processing service.

This confirmation procedure aims to fight against identity theft and misappropriation of payment. The transmitted information is intended for internal use and remain completely confidential.

If your credit card payment is declined it is most of the time either because:

  • Online payments are not allowed with the bank account linked to the credit card you have used to place your order
  • Your bank only by security has set a limit threshold on your account for online purchases which you can temporarly lift
  • Card information are either mistyped/incorrect/expired

Do not hesitate to contact us or via the chat if any assistance is needed to process with your order.

Deliveries are performed under our brand and makes no mention of the online sales service on which you made your purchases.

The packages are neutral and have no distinctive sign that could may bring a third party to identify the origin of your package or its contents, except for the destination countries where regulations require us to attach a detailed description of the package to the attention customs authorities.

We currently provide delivery to several destinations across Europe and the world. If your country does not appear in the choice of shipping destinations you can send us an email or via chat to make the request.

One place of delivery is allowed per order. If you want to receive your products in two separate delivery places, you will be required to place two separate orders.

Fine Love Dolls cannot ship some accessories alongside with dolls because of air freight regulations (for example creams and glues) We therefore reserve the right to ship these items separately from your doll and thank you for your understanding.

Eventual delays do not entitle the Customer to claim damages, an order cancellation or a reduction of the price paid. In case of unusual delay, an email will be sent by the customer service.

Fine Love Dolls cannot be held responsible for non-performance of the contract in case of force majeure, disturbances or general strike, partial or total, including postal services and means of transportation, flood, storm or fire.

Upon reception of your payment, the average time is 6 to 15 business days for deliveries. These time spans might increase in case specific deadlines related to certain ordered items.

You can also track your order by visiting this page

Our philosophy is the respect and privacy of our customers: You will not receive any unsolicited email and your email address or contact information will not be sold to third parties.

In order to insure your privacy, our business name only appears on your bank statement as “24/7 Billing Company”. No mention of “Fine Love Dolls” is present either on your bank statement, or on the package that you will receive (plain brown box with no explicit indication of what is inside).

We strongly encourage our visitors registering an account with us to enable Two-Factor Authentication (2FA) on their account here. 2FA is an extra layer of security to prevent the stealing of your confidential information online.

We strive to keep rotating stocks but it does happen that a face or a body is not available at the time of your order. Shall that be the case, it does not add much time to the overall process and is quick to manufacture (2 business days).

Count between 4 to 10 business days after having placed your order, for dolls already available and 10-15 for dolls that are not in stock.

WHAT IF I HAVE NOT RECEIVED MY TRACKING CODE PAST THIS DELAY?

Unfortunately our production lead time is only an estimate based on our previous orders average production time. The following might cause extra days before we are able to ship your doll:

  • Congestion on production lines: It arrives that one of our dolls suddenly starts trending online. A spike in demand for a given body which has not been anticipated by production can lead to longer production times.
  • Latest generation skeletons (WM, YL and OR Dolls): You can select the regular skeleton at checkout, to speed up the process, or the new one (free). The difference between the 2 is the shrugging shoulders on the new skeleton. The newer skeleton takes longer to produce.
  • Chinese National Holidays: Delivery delays are not frequent, however we strongly advise you to avoid placing your order before or after the following dates: Chinese New Year, Chinese Middle Autumn Festival, China Golden Week, China Black Friday.

Your doll is custom made just for you at our factory, with the specific doll options that you have chosen. Because your sex doll is a custom product created just for you, once production of your doll has begun your order may not be cancelled for unless valable reason.

Returns are granted only if you have received an incorrect item due to our error, or you if you have received defective item. (standard production and shipping times apply). Fine Love Dolls reserves the right to try to resell the doll first, assuming it has not been used*

*By “reselling” these dolls, we mean as second hand models on doll forums only, not on our shop! Buyers are aware that it is a (cheaper) 2nd hand model. You will NOT receive an already used doll if you order from our shop).

By defective product, we do not mean small divots, scratches on the doll that could have happened on very rare cases after quality inspection and during transport. If your package arrived damaged, please take pictures before opening it. So that we can claim back transportation fees and compensate you accordingly. TPE Dolls are very easy to fix, and we will send you what is needed to fix such damages invisibly.

If you ever receive the wrong wig or eye color by mistake with your order, please contact us so that we can send you the correct item(s) right away!

WARNING: Sex toy laws dictate that we cannot accept return of a doll that has been used. So please note that as soon as you have sex with the doll, returning her for any reason is no longer possible. A returned doll will undergo oral, vaginal and anal inspection and testing for sexual fluids. If you have returned a doll which tests positive for sexual fluids, the doll will be destroyed and you will NOT receive a refund.

Unfortunately, Items that are damaged through improper use are not eligible for return or refund , regardless of the duration of time the product was used for. Sex dolls are not indestructible. Care and common sense must be exercised during use and handling. For more information about TPE dolls care and maintenance please follow this link.

Customer satisfaction is very important to us. If you have any problem with your order, please contact us and we will do our best to fix the issue immediately.

All of our dolls are guaranteed against manufacturing defects but not against normal wear and tear from excessive use or misuse of the product.

Fine Love Dolls can not be held liable for damages of any kind, whether tangible or intangible property, which could result from a malfunction or improper use of products sold.

More information about our dolls can be found in our TPE Doll user manual PDF downloadable here.

The prices listed on our website are based per unit quantities. Discounts may apply depending on the size of the order. Please contact us by email [email protected] or via the chat system to discuss your requirements if you plan to order more than one doll, we always give out a little something to our beloved returning customers

All prices are calculated including duties*. If additional taxes apply to your destination, our carrier (FedEx, UPS or DHL) will contact you in order to fulfill potential additional import fees and customs fees.

*Is your destination eligible? Check this page.

Reminder: Payment in several times is not possible for non U.S residents, thanks to PayPal Credit. For buyers located outside of U.S, each order must be duly paid in its entirety prior to shipment. These dolls being custom made, we work on a “just-in-time manufacturing policy” and thank you for your trust and understanding!

Terms & Conditions was last modified: April 20th, 2018 by adminlovedoll